Privacy Policy

1.Who We Are

True Fortune Casino is an online gaming platform that provides casino entertainment services to eligible users in permitted jurisdictions, including Australia. References to "truefortune casino" or "true fortune" throughout this document all refer to the same legal entity operating this platform. Our services are accessible only to users who meet applicable age and jurisdictional requirements.

We act as the data controller for any personal information you provide to us directly through registration, the True Fortune Casino login process, payment procedures, customer support communications, or any other interaction with our platform.

2.Information We Collect

True Fortune Casino collects personal information necessary to operate our platform securely and in compliance with regulatory requirements. The categories of information we may collect include:

2.1 Information You Provide Directly

• Full name, date of birth, and residential address
• Email address and phone number
• Government-issued identification documents (for identity verification)
• Username and password credentials used for True Fortune Casino login
• Financial information, including payment method details
• Responsible gambling preferences and self-exclusion requests
• Communications submitted via customer support

2.2 Information Collected Automatically

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device identifiers and session data
• Pages visited, time spent on pages, and navigation patterns
• Cookie and tracking technology data (see Section 7)
• Transaction and gaming activity logs

2.3 Information from Third Parties

• Identity verification data from authorised KYC providers
• Fraud prevention and anti-money laundering screening results
• Payment processing data from licensed payment gateway partners

3.How We Use Your Information

True Fortune Casino uses personal information collected from you for the following purposes:

1. To create and manage your player account on the truefortune casino platform
2. To verify your identity and age in accordance with applicable law
3. To process deposits, withdrawals, and other financial transactions
4. To provide customer support and respond to enquiries
5. To detect, prevent, and investigate fraudulent activity, cheating, or other prohibited conduct
6. To comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations
7. To enforce our Terms and Conditions and other platform policies
8. To send service-related communications, including account notifications and security alerts
9. To send promotional communications where you have provided explicit consent
10. To improve platform functionality and user experience through analytics
11. To comply with legal obligations and respond to lawful government requests

4.Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contractual necessity: Processing required to fulfil the agreement between you and True Fortune Casino, including account registration and transaction processing.
• Legal obligation: Processing required to comply with applicable Australian laws, licensing conditions, and regulatory requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests do not override your rights.
• Consent: Processing for marketing communications, where you have provided clear and withdrawable consent.

5.Disclosure of Your Information

True Fortune Casino does not sell your personal information. We may share your data only in the following circumstances:

5.1 Service Providers

We engage trusted third-party service providers who process data on our behalf, including payment processors, identity verification providers, IT infrastructure operators, and analytics platforms. All service providers are contractually bound to handle data securely and in accordance with this policy.

5.2 Regulatory and Legal Authorities

We may disclose personal information to government agencies, regulatory bodies, law enforcement authorities, or courts when required to do so by law, or when we reasonably believe such disclosure is necessary to protect our legal rights or to prevent harm.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction. We will notify affected users in advance where practicable.

5.4 Consent-Based Disclosures

We may share your information with third parties where you have provided explicit written consent for such disclosure.

6.International Data Transfers

True Fortune Casino may transfer personal data to recipients located outside Australia, including in jurisdictions where data protection laws may differ from those in Australia. Where such transfers occur, we implement appropriate safeguards to ensure your information remains protected to a standard equivalent to that required under Australian privacy law. These safeguards may include contractual clauses, data processing agreements, or reliance on an equivalent level of protection in the recipient jurisdiction.

7.Cookies and Tracking Technologies

The True Fortune Casino website uses cookies and similar technologies to operate the platform and improve your experience. These include:

• Essential cookies: Required for core platform functionality, including session management and the True Fortune Casino login process.
• Analytical cookies: Used to understand how users navigate the platform and to improve functionality.
• Preference cookies: Used to remember your settings and preferences.
• Marketing cookies: Used to serve relevant promotional content, subject to your consent.

You may manage cookie preferences through your browser settings. Disabling certain cookies may limit the functionality of the platform. Essential cookies cannot be disabled without affecting your ability to use the site.

8.Data Retention

True Fortune Casino retains personal information for as long as necessary to fulfil the purposes outlined in this policy, or for as long as required by applicable law. Specifically:

• Account and identity records are retained for a minimum of 7 years following account closure, in accordance with AML/CTF requirements.
• Transaction records are retained for the period required under applicable financial regulations.
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter.
• Customer support communications are retained for a period sufficient to resolve disputes and meet legal obligations.

When personal information is no longer required, it is securely deleted or anonymised.

9.Data Security

We implement technical and organisational security measures designed to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of stored sensitive data
• Strict access controls limiting data access to authorised personnel only
• Regular security audits and vulnerability assessments
• Multi-factor authentication options for account access
• Staff training on data protection obligations

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use a strong, unique password for your True Fortune Casino login and to keep your credentials confidential.

10.Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that inaccurate or incomplete information be corrected.
• Right to complain: You have the right to lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy.
• Right to opt out of direct marketing: You may withdraw consent for marketing communications at any time by using the unsubscribe mechanism in our emails or by contacting our support team.

To exercise any of these rights, please contact us using the details provided in Section 12. We will respond to requests within 30 days in accordance with our legal obligations.

11.Children's Privacy

True Fortune Casino services are intended solely for adults aged 18 years and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided personal information to us, we will take prompt steps to delete that information and close any associated account. If you believe a minor has accessed our platform, please contact us immediately.

12.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way True Fortune Casino handles your personal information, please contact our Privacy Officer using the details below:

13.Changes to This Privacy Policy

True Fortune Casino reserves the right to update or amend this Privacy Policy at any time. Any material changes will be communicated to registered users via email or through a notice displayed on the platform. Continued use of the True Fortune Casino platform following the effective date of any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to remain informed of how we handle your personal data.

The most current version of this policy is always available on the True Fortune Casino website. The "Last updated" date at the top of this document indicates when the most recent revisions were made.